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Returns and Back Orders

Items must be returned within 7 days.

Refunds will be given as money back.

All sales are final unless there has been a sizing error, the merchandise is sized wrong, arrives damaged, or the warehouse has delivered the wrong product.

If the customer has obviously worn the product so that warehouse will not accept it as a return the customer will be charged the full amount plus shipping and handling even though they have sent the product back.  The product will not be returned to the customer.  This policy is to avoid UniSexShoeStore from being used as a costume rental store. 

RETURNS: 

WHEN THE ERROR IS OUR ERROR IN SHIPPING, PRODUCT, OR COMPANY ERROR:   

Merchandise being returned by the customer (hereafter referred to as you) because of a defect, a wrong send, or an error on our part will be of no cost to the you.  We will send you postage-paid  Return with Shipping Number (RS#) mailing label.  It is absolutely essential that you write the RS # on the outside of the box in big numbers in addition to affixing the provided label to the outside of the box..  If the RS# is not on the outside of the box Pleaser USA Demonia will NOT accept the box and it will get sent back to you and we will have to start all over. Once you have packed the shoes, sealed the box, affixed the provided address label, and have written the RS# on the outside of the box you make take it to the shipping agency of your choice.  The merchandise must be in the original packaging.  It is best to tape the box closed and wrap the box in brown postage shipping paper or turn a couple of brown shopping paper bags into shipping wrapping paper.  Use shipping tape that will hold the package together during shipping.  Be sure all folds and corners are taped down so automatic machines will not catch the package and rip it open. 

When your shoe/boot has been returned and is checked over at the warehouse the new size, new shoe style you desire, or a refund will be sent out.  Please understand that a credit will not be issued if the shoe appears to be worn or damaged by the customer.  If that is the case you will be charged postage to return the shoe to you..  This sounds harsh but we have to warn against those who try to use us as a costume rental house.  If you have any questions please contact us at UniSexShoeStore@aol.com and write "RETURNS QUESTION" and your name in the subject box, or call us at 607-280-0374 or 1-800-367-1463.  If you are calling on the 800 number please tell us immediately and we will call you right back so to save 800 charges on our end.

RETURNS:

WHEN THE RETURN IS FOR OTHER REASONS THAN A COMPANY ERROR, AN ERROR IN SHIPPING, PRODUCT, OR OTHER COMPANY ERROR:

Merchandise being returned by the customer (hereafter referred to as you) for reasons other than a company error in shipping, product defect, or other company error, is subject to a 15% restocking fee.   Once the you have paid the fee, a Return Authorization Number (RA#) will be sent to you.  It is absolutely essential that you put the RA # on the outside of the box in big numbers.  If the RA# is not on the outside of the box the warehouse will NOT accept the box and it will get sent back to you and we will have to start all over.  The merchandise must be in the original packaging.  It is best to tape the box closed and wrap the box in brown postage shipping paper or turn a couple of brown shopping paper bags into shipping wrapping paper.  Use shipping tape that will hold the package together during shipping.  Be sure all folds and corners are taped down so automatic machines will not catch the package and rip it open. Once you have packed the shoes, sealed the box, made an address label, or applied one provided, and have written the RA# on the outside of the box you may take it to the shipping agency of your choice.  You are not required to ship over night or rush shipping.  We recommend you insure your shoe.  It is your property until is has been accepted at the warehouse for exchange. 

When your shoe/boot has been returned and is checked over at the warehouse the new size or new shoe style you desire will be sent out.  Please understand that a credit will not be issued if the shoe appears to be worn.  If that is the case you will be charged postage to return the shoe to you..  This sounds harsh but we have to warn against those who try to use us as a costume rental house. 

If you have any questions please contact us at UniSexShoeStore@aol.com and write "RETURNS QUESTION" and your name in the subject box, or call us at 607-280-0374 or 1-800-367-1463.  If you are calling on the 800 number please tell us immediately and we will call you right back so to save 800 charges on our end.

==============BACK ORDERS===============

**Please note**       All of our merchandise comes directly from the Demonia/Pleaser USA warehouse in Fullerton, California, USA.  There is one warehouse from which all sellers of these awesome products receive their merchandise.  Demonia/Pleaser USA owns the designs and produces all the products in their own factories.  Sometimes they run out of stock in a size or in a color of their products.  There may be a back order when this happens.  Unless the product is discontinued, Demonia will produce more of it and restock it.  You will be notified if your order is back ordered and given the option of a full refund, waiting for the new shipment of new product, or we can talk about another product that may meet your needs.  Please be patient if this happens with your order and know we want to see you in these sexy shoes.  Contact us anytime with your shipping questions at UniSexShoeStore@aol.com  and put SHIPPING QUESTION and your name in the Subject box. You may also call us at 607-280-0374 or 1-800-367-1463.  If you use the 800 line please tell us so we can call you back and save the extra 800 line charges on our end.  We will do everything we can to get these awesome shoes on your feet.  Our motto is: Wear Wild Shoes!  UniSexShoeStore.com

 

==============CHOOSING A SIZE====================

This is the official sizing chart suggested by Pleaser USA, Inc. for their shoes.  Do note that in some European countries there is no longer a distinction between "male" and "female" sizes.  Please check with local custom before ordering.  When converting a men's size to a female size you go UP two for the female, so a USA men's 11 is a USA women's 13.  When converting a women's size to a men's size you go DOWN two for the male, so a USA women's 12 is a USA men's 10.  All of our Pleaser USA, Inc. shoes are sold in whole sizes.  The general convention is if you wear a half size order the next full size up.  This is not 100% accurate but works most of the time.  One possible way to help prevent ordering the wrong size is to go to a local self-serve shoe store and try on similar shaped shoes in the gender sizing you will be ordering in.  UniSexShoeStore will be glad to convert gender sizing for you if you wish.  Contact us if you need help with your size conversions.

Size Conversion Chart

All Pleaser, Lucious and Devious shoes are marked in U.S. women’s sizing, while Demonia shoes are marked in either U.S. women’s or U.S. men’s sizing. The shoe size conversion chart below only serves as a guide to help you determine the sizing equivalent of our products in different parts of the world. Please note that the actual sizing may differ slightly from the chart as the size conversions listed are APPROXIMATE - there is no universally accepted international conversion for shoe sizing; it may also vary slightly from collection to collection among our different brands.



M/W indicates Men's or Women's Sizes. Other systems are for either gender.
System Sizes
U.S. & Canada W 5 6 7 8 9 10 11 12 13 14 15 16 17
M 3 4 5 6 7 8 9 10 11 12 13 14 15
Europe 35 36 37.5 38.5 40 41 42.5 43.5 45 46 47.5 48.5 50
U.K. W 2.5 3.5 4.5 5.5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 13.5 14.5
M   3 4 5 6 7 8 9 10 11 12 13 14
Australia W 3.5 4 5 6.5 7.5 8.5 9.5 10.5 11.5 12.5 13.5 14.5 15.5
Japan W 21 22 23 24 25 26 27 28 29 30 31 32 33
China W 35.5 37 38 39.5 41 42 43.5 45 46 47.5 49 50 51.5
Russia W 33.5 34.5 35.5 36.5 37.5 38.5 39.5 40.5 41.5 42.5 43.5 44.5 45.5
Mexico     4 5 6 7 8 9 10 11 12 13 14
Inches 9 10 10¼ 10½ 10¾ 11 11¼ 11½ 11¾ 12
Centemeters 22.8 23.5 24.1 24.8 25.4 26 26.7 27.3 27.9 28.6 29.2 29.8 30.5

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